Privacy Policy/GDPR

1. What Data We Collect

• Contact details: Name, email, message content (via contact forms or mailing list sign-up)
• Website usage: Cookies, page clicks, referral data, search terms, usage stats (collected via Jetpack/WordPress analytics)
• Store purchases: Name, address, phone (via WooCommerce and PayPal)

2. How We Use Your Data

• Respond to enquiries and provide requested services
• Internal record keeping and service improvement
• Send news, updates, gig info, and offers (if you opt in)
• Customise content and communications to your interests
• Process orders (via WooCommerce and PayPal)
• Analyse website traffic and user preferences

3. How We Collect & Store Data

• Direct: When you fill in a form, sign up to the mailing list, or purchase via our shop
• Third-party platforms:
  • Mailing list: Onlinesalespro.com (USA) and GetResponse (UK)
  • Payments: WooCommerce and PayPal
  • Website analytics: Jetpack/WordPress
• All data is stored securely and only accessible to authorised personnel.

4. Cookies

• Used to analyse traffic, track site performance, and improve your experience.
• You can decline cookies in your browser settings, but some features may not work as intended.

5. Sharing & Third Parties

• We do not sell or share your data with third parties for marketing, unless you give explicit consent.
• Data may be shared with trusted providers (e.g., email marketing, payment processors) for service delivery.
• Once you leave our site via a link, we are not responsible for external privacy practices.

6. Your Rights

• Access: Request a copy of your personal data at any time.
• Correction: Ask us to correct inaccurate or incomplete info.
• Erasure: Request deletion of your data (“right to be forgotten”).
• Withdraw consent: Unsubscribe at any time via email or the link in our emails.
• Complaints: Contact us directly with any concerns.

7. Data Retention

• We only keep your data as long as necessary for the purpose collected (e.g., to fulfil a booking, provide updates, or as required by law).
• Data will be deleted when no longer needed.

8. Security

• We use physical, electronic, and managerial safeguards to protect your data from unauthorised access or disclosure.

9. International Transfers

• Some services (e.g., Onlinesalespro.com) may store data outside the UK/EU. We ensure all providers comply with data protection standards.

10. Policy Updates

• This policy may change from time to time. Please check this page for the latest version.